Credit Controller

Volution Ventilation UK (VVUK) is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

VVUK is the UK entity for Volution Group plc, and this role is based in Reading at our Manrose site - RG6 1AZ.

Hours of work:

• Monday to Thursday 8.45am - 4.55pm, Friday 8.45 - 4.25pm
• Lunch time 40 mins unpaid.
• There will be a requirement to work during month/ quarter/half and year ends,; typically 3 days before and 1 day after the period end.

Job Profile:

As a Credit Controller within our Accounts Receivable team, you will effectively manage and control a designated section of the Sales Ledger in all aspects of Credit Control.

You will be required to have regular contact with customers for outstanding payments, log incoming queries, and liaise with internal departments for query resolution

You'll have previous experience within credit control, ideally from a manufacturing background but not essential. You will be familiar with debit notes, and managing product queries in conjunction with the Returns team.

The role will report to the Credit Control Supervisor and Accounts Receivable Manager, and will work within a team of 9. You will also liaise with other departments including Returns, Treasury, Accounts Payable, and Sales

As a Credit Controller, you will:

• Take complete responsibility for a designated section of the Sales Ledger, as assigned and modified from time to time by your manager, manage debit to agreed targets.
• Ensure that all monies due to the company are paid in accordance with agreed credit terms. Chase all accounts in accordance with company policy and maintain accurate records.
• Handle disputed items (credit notes), including product returns in conjunction with the Returns team and negotiate to obtain payment within agreed terms.
• Regularly review, amend and maintain the integrity of customer information held on the database in respect of addresses and support for credit limits.
• Identify changes in payment patterns and propose action to avert indebtedness and to minimize risks to the company.
• Complete account reconciliations to company deadlines.
• Provide input into cash forecast and conclude monthly processing and ensure all other reporting deadlines are met.
• Ensure new accounts are opened in a timely manner and in line with company policy.
• Actively review orders on "Credit Hold" and prepare the necessary paperwork for authorization and release meaning there is no unreasonable delay in the dispatch of goods to customers, whilst minimizing credit risk.
• Appropriately manage the specific and discretionary insurance levels on accounts, liaising as necessary with the insurers and the Sales team.
• Ensure the accurate allocation of cash receipts to invoices outstanding, raising the "Debit Notes" as necessary.
• Arrange repayment of credit balances where appropriate.

Key knowledge, skills, and experience you will need to succeed:

• 2+ years of relevant experience in a busy Credit Control department using a computerized system (Sage, SAP, Oracle, Kerridge, JDE, Epicor), and handling a large number of accounts across a number of Volution Ventilation UK brands.
• Excellent telephone manner with the ability to "get results" whilst maintaining cordial relationships with key internal and external customers.
• Ability to recognize potential risks to the business and judge when they should be escalated.
• Ensure that deadlines are adhered to and personal workload managed, with self-motivation and good communication skills.
• Must be proficient in the use of PC software applications including Microsoft Excel and Word. Training will be provided for internal software systems (Epicor).
• Prioritise key tasks effectively and demonstrate a high degree of accuracy and attention to detail.
• Good interpersonal skills and be able to communicate effectively at all levels within the organisation and with external parties.
• Awareness of good customer service standards.
• Ability to cope with change and conflicting demands.
• Team worker

What we can offer you:

• Competitive salary between £25-28k depending on experience
• Monthly bonus up to 10% ( individual and team based)
• Annual leave - 25 days plus 8 bank holidays
• Ongoing training & development
• Onsite parking / good transport links
• Company Pension
• Boost Works Discount platform for supermarkets and high street retailers.
• Our site has vending machines for hot drinks and snacks, as well as kitchenette areas
• Employee Assistance Programme