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Form of workRef: 561
Hours:- Monday to Friday 9am till 5pm.
Our client is looking for a Credit Controller will be responsible for ensuring that debt owed to both the company and clients remains at a minimum.
The role:
- Pursue arrears and bad debt across all areas of the business ensuring that debt remains at a minimum and within set KPIs. This will include (but not be limited to) rent arrears, tenant recharges, payment for maintenance work).
- Negotiate, implement, and monitor payment plans.
- Issue Money Claims.
- Instigate and monitor claims under Rent and Legal policies.
- Issue copy invoices and reminders where required.
- Answer telephone calls and monitor the credit control emails, responding to all queries in a timely manner.
- Monitor each account to ensure it is swiftly moved to the next stage of the Credit control procedure.
- Update the in-house systems accordingly.
- Instruct solicitors and external debt recovery agents for debt recovery and court action where required.
- Maintain relationships with relevant companies (solicitors / debt collection / tracing agents) and source new contacts if required.
- Deal with legal proceedings and possession notices.
- Liaise with tenants, landlords, clients, and colleagues as necessary.
- Notify clients of non-payment and advise of suitable courses of action.
- Collate and distribute weekly client reports as per the Client requirements.
- Monitor regulatory changes in your area and suggest process adaptions where required to remain compliant.
- Effective diary and task management.
- Support other members of the PRS department where necessary and to cover holidays etc.
- Be part of an active staff team and adhere to all company policies and procedures.
- Any other relevant duties as required.
The successful candidate:
- At least 1 years' experience in a debt recovery / credit control role
- An understanding of the possession process and debt recovery routes available
- The ability to think outside the box whilst remaining compliant at all times
- Proficiency in Maths, literacy, and the use of Microsoft office programmes
- Confidence when it comes to dealing with difficult conversations.
- Experience of working to deadlines, problem solving and multi-tasking
- Good communication skills, in writing and in person
- The ability to prioritise tasks
- A passion for getting the detail right every time
- A genuine desire to keep learning through training and development.
- Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening
- Experience in a lettings/property management environment desirable.
- A flexible attitude to work
- Experience in complaint handling desirable
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
