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Form of workElevation Accountancy and Finance are excited to be working with a fantastic client of ours in the Worksop area as they look to recruit a Strategic Credit Controller into the team on a full time, permanent basis.
Duties and Responsibilities:
- Chasing customer payments in line with payment terms to minimise bad debt
- Handling of all tier 2 interactions received into Credit Control ensuring all requests are completed and successfully resolved within the agreed service level
- Look for process improvement opportunity for service delivery
- Work to daily outbound phone targets set by team leader
- Work to individual and Business Unit Overdue Debt reduction targets and Cash Collection
- Work on customer disputes to help minimise outstanding debt and escalate to the appropriate people
- Creating and categorising outbound service requests
- Assisting with on-going training for all staff in the Credit Control team, where required
- Be a first point of contact, for guidance, for team members on the issues that do not fall within standard process
- Assist the Team Leader with providing monthly reporting to the team
Person Specification:
- Strong skills in MS Excel, MS Word, MS PowerPoint
- Numerate and Literate
- An understanding of Finance systems
- A good understanding of accounting systems and the interactions of ledgers within Accounts Receivable
- Experience of dealing with problems relating to the management of debt such as non-payment of customer invoices requiring legal recourse
- Experience in managing complex customer credit portfolio is desirable
- Experience of working in a busy Customer Service/Finance environment
If this looks like your next role then please get in touch!
