Address
Form of work
SalaryReporting into the Credit and Collections Manager, the role requires tenacity and resilience and the desire to take ownership of issues to see them through to conclusion.
Hybrid or Remote working is available for this role with travel required to the office in Redhill when required
Key Duties:
- Making outbound / inbound contact with customers via a number of communication channels
- Performing account, billing and payment reviews with a view to collect or corrective activity
- Resolving queries, ensuring they are managed efficiently within SLA’s
- Working with customers to reduce debt in a timely manner to meet agreed targets.
- Liaising with other business areas for resolution and collections support
- Have experience of B2B debt collection techniques
- Have commercial Utilities (Gas/Electricity) experience (desirable but no essential)
- Good attention to detail and problem solving skills
- Be experienced in speaking to customers and having an assertive conversation regarding arrears on their account
- Excellent negotiation and communication skills
- Debt reconciliation, payment allocation & dealing with corporate clients
- A good understanding of liquidation/dissolved company process
