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Form of work
SalaryLocation: Leeds
IN2 Consult is currently supporting an exciting business in Central Leeds in their search for a Credit Control Administrator. This is a permanent position with the flexibility of hybrid working, offering 3 remote days per week.
Key Responsibilities- Collecting outstanding debts via telephone, email and letter.
Prepare and maintain weekly reports, demonstrating activity on delinquent accounts.
Utilise various communication channels, including telephone, email, and letters, to chase payments.
Conduct thorough investigations of incoming and outgoing customers to confirm liability and resolve discrepancies.
Raise and manage queries with internal stakeholders, working closely with the sales team to resolve customer issues.
Ensure prompt payment of debts and reconcile accounts to maintain accurate financial records.
Handle customer disputes with professionalism and diplomacy to reach satisfactory resolutions.
Regularly review aged debts to optimise cash collection and minimise outstanding balances.
Minimum of 3 years' experience as a Credit Controller.
Exceptional verbal and written communication skills, with the ability to articulate information clearly and effectively.
Demonstrated success in handling complaints and resolving disputes with tact and professionalism.
Highly organised and efficient, with the ability to prioritise and manage tasks effectively.
Confident and diplomatic when communicating with colleagues, clients, and stakeholders.
Intermediate to advanced proficiency in Microsoft Excel and other Microsoft Office applications.
Prior knowledge of the energy industry is preferred.
