Address
Form of work
SalaryThis is an excellent opportunity to join a dynamic and expanding employer based in Houghton Regis on a fulltime permanent Hybrid basis.
Purpose:
Support the Credit Team with the day to day administration of third-party relationships.
Work in a fast-paced environment to address and resolve issues via all channels, in collaboration with the team.
Deliver against KPIs by taking ownership and supporting continuous improvement.
Key Tasks:
•Follow processes for instructing and closing the instruction of debt recovery partners
•Respond to emails and calls from debt recovery partners
•Analyse status reports to identify and take ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience
•Process cash files from debt recovery agencies and review invoices for sign off
•Send communications to Customers through various channels
•Conduct desktop research that identifies more accurate customer contact details, investigate customer liability and usage queries
•Accurately record and log interaction with customers and suppliers
•Support the Collection team with overflow calls
•Create effective professional relationships with key stakeholders across the business, internally and externally
•Maintain knowledge of updated company processes and policies
•Meet regularly with line manager to give feedback to help improve customer service, response time and the staff experience
•Willing to learn to apply company policy and process to customer solutions
•Supports the company ‘one team’ culture
