Credit Controller ***High Growth Fmcg B-Corp***

Credit Controller ***High Growth FMCG B-Corp***
Hybrid Working: 2-3 days a week in London office, the rest from home
Salary: Up to £41,000 Per annum + Bonus, Private Health & Dental, Pension, 25 Days Holiday + Bank Holiday, Plus Product Discounts & Incentives.
A high growth FMCG food brand is looking for an experienced Credit Controller to join their growing finance team. You will look at the ways of working and be a change agent, pushing boundaries within Finance; you will be innovative in your approach, improving procedures and processes.
You will be an expert in credit control and managing multiple stakeholders, while maintaining excellent customer service and inter-departmental relations. As part of your role, you will provide an accurate, up-to-date financial picture of our AR ledger, to support and assist the senior leadership team in making key decisions, whilst also supporting on some internal tasks such as processing team expenses. This business has some exciting growth plans ahead, and you will have the opportunity to be involved in exciting Finance projects that will support this and help drive their business forward.
Credit Control
Take ownership for monitoring and maintaining all UK and International customer accounts:

• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Attain support from Sales and Senior Management when necessary to accelerate the collection process
• Establish and maintain effective and cooperative working relationships with stockists
• Build, develop and maintain a strong customer service level with our Sales team
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Daily communication with the Sales Department regarding customer accounts following up any issues in a timely manner
• Process daily credit memos for damages, shortages and miscellaneous request as and when required with the correct VAT treatment
• Working closely with the Accounts Payable Manager to reconcile customer accounts with netting off of trade spend bills
• Weekly reconciliations between ERP System to customer online portals
• Quarterly credit reviews with the Sales and Head of Finance
• Assistance with the setup of new customers, working with our credit reference agency
• Identify and manage high risk customers ensuring timely settlement of debt
• Meet defined department goals and activity metrics

Finance processes and reporting
Deliver and continuously seek to enhance reporting and month-end including:

• Production of weekly/monthly KPI reporting
• Assistance with the setup of EDI for new and existing customers
• Ownership of the customer receipt bank account ensuring this is reconciled on a weekly basis
• Ownership and monitoring of allocated Balance Sheet accounts ensuring these are reconciled for month-end in line with month-end deadlines
• Assisting the Head of Finance with the monthly bad debt provision calculation and any queries which arise from this
• Calculation and posting of journals which relate to AR or allocated Balance Sheet accounts
• Monthly reporting on credit memos to Supply Chain to minimise the amount of shortages and disputes
• Constantly looking for new ways of working to improve accuracy and efficiency
• Support the Finance team in preparing management and analytical reports as and when required
• Provide cover across the Finance team as and when required

Enhance the internal control environment and drive efficiency through process enhancement

• Process documentation
• Process Improvement drives
• Organise and provide training to the organisation for Accounts Receivable related matters
• Seek to replace manual controls/processes with automated controls/processes
• Assist with Accounts Receivable related ERP system improvement projects
• Assist with other Finance related system improvements or ad hoc projects

Annual Processes

• Statutory External Audit
• Ad hoc Internal Audit

Candidate Experience

• AAT or ACCA preferred, but not essential
• Solid experience in accounts receivable, credit control, and month-end procedures, with a focus on customer service
• Experience within an FMCG or Retail would be advantageous
• Strong background in billing and collections procedures
• High attention to detail
• Experience with NetSuite advantageous
• Proficiency in Microsoft Office, especially Excel (advanced level)
• Initiative-driven with a can-do attitude, constantly seeking self-improvement
• Strong drive for efficiency and simplicity
• Excellent multitasking ability in a fast-paced, international environment
• Strong planner with exceptional organizational skills
• Comfortable in a creative, entrepreneurial setting
• Exceptional relationship management and interpersonal skills
• Ability to balance big-picture thinking with attention to detail
• Results-oriented and driven to achieve goals

🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️
We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at Mackenzie Jones Recruitment so you don’t miss them. 👀