Credit Controller

Credit Controller

Temporary 6 Months Plus

Up to £25,000 FTE

location - Oldbury On site

Start date - ASAP

Full time

Credit Control duties include:

• To collect debts under the instructions of the credit control supervisor and in accordance with firms' policy
• To assist in sending out statements to clients
• To make phone calls to clients as appropriate and occasionally take card payments over the phone
• To assist with legal letters as requested by the credit control supervisor
• To maintain the fee ledger daily receipts records when required
• To assist in preparing the productivity KPI's for the credit control team and reporting the information to the credit control supervisor
• To investigate and resolve fee queries as required
• To attend your appraisal by credit control supervisor, annually and periodically during the year
• To assist in reviewing fee ledger aged reports ensuring all aged balances are received when due, other than balances where payment terms extension has been agreed
• To carryout meetings with client partners routinely as appropriate, to resolve late payments
• To present fee ledger aged reports to the credit control supervisor each month for update and discussion of slow payers and actions
• To assist in ensuring client accounts are suspended as appropriate
• To attend regular credit control team communication meetings to ensure the team issues are resolved, and information is communicated to and from the team as necessary

Receipt duties may include:

• To review daily receipts and action any amendments or remittance information, as instructed
• To bank daily cheque receipts
• To reconcile daily as instructed, the receipts cash book to the bank statement and general ledger
• To reconcile client account ledgers and present to credit control supervisor for review
• To liaise with clients and staff concerning receipt queries
• To adhere to deadlines

Key experience

• To have a number of year's experience in credit control duties in a team environment
• To have good knowledge and understanding of credit control roles
• To have experience of working to productivity KPI's for Credit Controllers
• A strong customer service focus and the ability to build effective working relationships within the credit control team, other employees, partners and external clients
• To perform all credit control duties as instructed by the Credit Controller supervisor
• To have knowledge of credit control processes including legal action online, or via legal firms and with overseas debt collection procedures
• To be able to work effectively in a team environment and to process deadlines
• Computerised fee ledger experience, preferably on Star PDM fee ledger and credit control module
• High attention to detail and an orderly approach to credit control and fee ledger maintenance work
• Sound working knowledge of MS Windows-based software packages, including word processing, spreadsheets, databases, electronic mail, calendars and the internet
• Ability to post receipts on ledger and reconcile to receipts cash book and bank receipts statement

Desirable:

• Credit control qualification
• Professional firm experience
• Strong interpersonal skills