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Form of workJob Title - CRM Manager
Salary - 35k-40k per annum plus bonus
Monday - Friday
Hybrid working but able to commute to Head Office in Kings Cross, London
My ciient is a Activeplay site, where excitement, ambition, and Big-Time Fun reign supreme! We're on a quest for dynamic, creative, and dedicated individuals to join our team as we lead the charge in revolutionising the world of active play. Our marketing vision is our guiding star, empowering us to craft an irresistible leisure brand that seamlessly blends into the fabric of our communities, driven by our brand promise and unique story.
As part of our hero crew, your mission is clear: to elevate customer experience and value by inspiring our customers to immerse themselves in the world of Oxygen Activeplay. Harnessing the power of data and technology, you'll work your magic behind the scenes to deliver seamless and personalised communications across all customer touchpoints. Together, let's create unforgettable moments of fun and excitement that keep our guests coming back for more.
Skills and Experinence
Must have…
•3+ years proven experience in customer marketing or customer relationship management (CRM).
•Self-sufficient in building automated customer comms workflows using marketing automation technology e.g. Salesforce, Dot Digital, HubSpot.
•Enjoys planning, creating and/or briefing content creation for customer comms; excellent copywriter and proof-reader. Knows data compliance/GDPR really well. As well as how to effectively target and manage customer data.
•Proven eye for detail in mapping out customer journeys and improving customer experience.
•Proficient at using CRM and email distribution tools. Knows how to manage customers through data, comms, and tech. And is able to use Microsoft Office. Will help with vendor selection, workng closely with IT.
•Leadership capacity for being the expert in their field within the company. Builds structure and processes to enable the function to be successful.
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