Customer Account Advisor

Customer Accounts Advisor position at Trinity Estates

Location – Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working Hours – 09:00 – 17:15 Monday - Friday

Salary – £22,000 - £25,000 per annum

About Trinity Estates:

Trinity are one of the largest residential property management companies in England and Wales.

Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team.

Trinity is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

The company offers various benefits, including:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.

Job Description:

The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.

Key responsibilities and tasks include:

• Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
• Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
• Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
• Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
• Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
• Arranging and monitoring payment plans for accounts in arrears directly with account holders.

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

• Credit control and customer service experience.
• Knowledge, experience or an interest in the property management industry (service charge/rent)
• Excellent communications skills essential – written and spoken.
• Good IT experience/literacy (Word & Excel).
• Resilient, tenacious & target driven, with excellent organisation skills.
• Team player with good work ethics.

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number #LI-EJ1.