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SalaryAdecco are looking for an experienced Customer Account Manager to join a leading global manufacturer based in Huntingdon. This role is suitable for someone with sales account management experience and excellent customer service.
You will be responsible for providing support to your allocated customer base and some of your main responsibilities will include:
- Assist customers directly to support requirements via phone, fax, and e-mail.
- Provide customers with timely and accurate price quotations; research and contact suppliers, as appropriate; review and follow-up on customer quotes; and enter quotes won as customer orders.
- Quote materials and tooling, including items in stock or manufactured equipment; obtain quotations from other suppliers for non-standard materials when necessary; maintain quote records and follow-up with outstanding quotations.
- Process customer orders, including processing for shipment, and ensure customer requirements are fulfilled.
- Supply information to enable new customers to understand tooling and the usage of materials.
- Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company's representative to firmly, professionally, and accurately communicate Company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc.
- Proactively communicate with customers and suppliers; provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the Company.
- Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues.
- Identify new business and further opportunities with existing customers to support business growth.
- Identify inactive customers, analyse past orders, and initiate customer contact to generate return business.
- Understand and comply with the sales system, process, and maintenance of the contact database.
- Adhere to and comply with the Quality Manual and procedures.
Experience in a similar role, particularly within the aerospace or manufacturing environment will be highly beneficial. The ideal candidate will be able to demonstrate excellent customer service and sales skills, and the ability to effectively communicate information to customers.
You must be able to drive and have your own transport for this role as it involves visiting customers on site.
In return for the above responsibilities, you will be offered the below benefits:
- Competitive salary
- 25 days paid holiday plus 8 public holidays
- Pension scheme, 4% matching contributions
Interviews are currently taking place so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Dawn Wesby at Adecco Peterborough on .
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
