German Customer Account Manager

My client based in Huntingdon is currently looking for a German Speaking Customer Account Manager to join their team on a Full Time Permanent basis. Your job will be to maintain and develop relationships with many customers and to ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time.

MUST BE FLUENT IN GERMAN AND ENGLISH
Responsibilities:

• Being able to deliver excellent customer service to customers and enjoy dealing with people
• Gain exceptional knowledge of the products and services that are offered
• The ability to use CRM and order database to ensure all information is kept up to date (Training will be given)
• Entering jobs onto the order database and ensuring the information is current throughout the production process
• Tracking jobs throughout their progress
• Checking proofs where necessary
• Proof reading where necessary
• Being able to provide a concise quote for various products where necessary
• The ability to use an online proof reading system (training given)
• Assisting the customers with any questions they have
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
• Being able to communicate with customers by telephone, email and mail
• Updating the customer user information on the database - daily
• Ensuring dispatch information is up-to-date
• Supporting the customer services manager, supervisor and fellow colleagues where needed
• Other tasks as required from time to time

If you have the skills and experience listed above please send your CV to or call