Customer Account Manager

Customer Account Manager

We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail.

Customer Account Manager Responsibilities

As the Customer Account Manager your responsibilities will include:

• Build and maintain excellent working relationships with key customers
• Deliver outstanding customer service to ensure customer's engagement and maximise customer success and service delivery
• Provide critical data analysis and advice on products and service
• Ensure the successful completion of the onboarding process and remaining within the system during renewal
• Ensure accuracy and timely progression of client accounts with assistance of customer service department
• Develop progress plans and tools for clients to track solutions
• Ensure escalations are delegated appropriately
• Promote the ethos of the company and provide first-class service to clients

 Customer Account Manager Rewards

Alongside a competitive salary, the Customer Account Manager will receive the following benefits:

• A performance related bonus
• 25 days holiday per annum
• Regular social events
• Company credit card, laptop and mobile
• Flexible working arrangements
• Flexi Friday
• Refer a Friend scheme
• Company pension scheme and sickness/compassionate leave scheme
• Free parking on site

The Company

Our client is a forward-thinking and rapidly expanding organisation. They have a hardworking but friendly team with a lot of personal development and progression opportunities.

Customer Account Manager Experience

The successful candidate will be able to demonstrate:

• 3-4 years experience in a B2B service delivery role
• Able to manage key relationships with stakeholders providing exceptional customer service
• A team player, results-driven and tactful when dealing with customer issues
• Excellent time management and communication skills
• A valid driver's licence and access to a car
• Tech-savvy, analytical approach to data and used to working on CRM systems
• Energetic, enthusiastic and a willingness to learn and problem solve

Location

Our client's lovely office is based in Oxford with free parking onsite. This is a full-time, hybrid role, working ideally 2-3 days in the office.

How to Apply for this Customer Account Manager job

If you would like to find out more about this excellent opportunity, then please apply online today! We aim to respond to all applications within 48 hours.

Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter