Company

Ebsco Information ServicesSee more

addressAddressDidcot, Oxfordshire
CategoryCustomer Service

Job description

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

 

Role Mission:

  • To be responsible for a portfolio of customers, managing their day to day requirements and development.
  • To be responsible for customer loyalty and account growth, EBSCO product evolution and development.

 

Primary Responsibilities

Customer Development

  • Reassure customers, educate and train them in best practice
  • Have thorough understanding of the packages process and ensure 100% accuracy
  • Responsible for business retention and strategic review of accounts
  • Resolve problems efficiently with minimum impact on the customer
  • Present information clearly, logically and accurately
  • Strive for 100% Customer Account retention and performance against SLA
  • Actively work towards improving customer satisfaction scores
  • Provide Webex training on EBSCO products to educate customers and encourage them to use EBSCONET
  • Use NETCRM/WIT system to triage customer queries within service level agreement
  • Creating reports to investigate and analyse trends of Customer Accounts

 

Business Development

  • Have business acumen and understands the market trends, company’s aims and goals
  • Add value to customer, company, department and team
  • Have thorough understanding of systems and workflows, products and services
  • Network effectively, be resourceful and know who to contact in EBSCO to resolve issues

 

Personal Development

  • Actively involved in setting personal objectives and strive for 100% achievement
  • Attend all recommended and appropriate training sessions
  • Use available tools to measure personal productivity
  • Take personal responsibility for own role in achieving department and organisational strategic objectives

 

Job Specific Competencies

Essential

  • Literacy and numeracy skills
  • Proficient data entry and processing skills
  • Attention to detail and accuracy of work
  • Fluency in the Finnish Language both spoken and written

 

Desirable

  • Thorough knowledge of MS Office, in particular Excel, Access and Word
  • (know how to use formulae, create graphs and format spreadsheets)
  • Responsive and quick to learn and update knowledge            

 

Refer code: 2816043. Ebsco Information Services - The previous day - 2024-02-17 03:22

Ebsco Information Services

Didcot, Oxfordshire
Popular Customer Account Manager jobs in top cities
Jobs feed

Head of Business Studies

Dunbar Education

Bedford, Bedfordshire

£30,000 - £60,000/annum

Teaching Assistant - Mental Health

Academics Ltd

Oxford, Oxfordshire

£80 - £95/day

Cover Teacher

Gsl Education - Bournemouth

Bournemouth, Dorset

£120 - £140/day

EYFS Teaching Assistant

The Graduate Network

Birmingham, West Midlands

£80 - £90/day

Head of Art

Gsl Education - London

London, England

£43,500 - £56,500/annum

Higher Level Teaching Assistant

Ditton Park Academy

Datchet, Berkshire

£27,912 - £33,115/annum

Cover Teacher - September

Gsl Education - Bournemouth

Bournemouth, Dorset

£110 - £130/day

Class Teacher

Teacheractive

Derby, Derbyshire

£150 - £220/day

Graduate Teaching Assistant

Sanza Teaching Agency

Islington, Greater London

£85 - £95/day

Class Teacher

Gsl Education - Chelmsford

Epping, Essex

£24,375 - £46,800/annum

Share jobs with friends

Related jobs

Customer Account Manager - Finnish Speaking

Customer Account Manager, UK

Ebsco Information Services

Didcot, Oxfordshire

4 weeks ago - seen

Customer Care Account Manager

Acorn Recruitment

£24,000.00 to £27,000.00 per year

Oxford, Oxfordshire

2 months ago - seen

Customer Account Manager

Allen Associates

Competitive salary

Oxfordshire, England

3 months ago - seen

Retail Tactical Account Manager

Field Sales Solutions

£40,000-£45,000 DOE + £6,000 Car Allowance

Thame, Oxfordshire

3 months ago - seen

Customer Service Account Manager

Rme Consultants

Didcot, Oxfordshire

3 months ago - seen

CRM Analyst and Account Management Intern

Classlist

Oxford, Oxfordshire

4 months ago - seen

Greek/Italian Speaking Account Manager

Mrk Associates

Up to £35000 per annum

Oxfordshire, England

4 months ago - seen

Customer Account Manager

Ebsco Industries Inc

Didcot, Oxfordshire

4 months ago - seen

Junior Management Accountant - Maternity Cover

Wolfram Research Europe Ltd

Witney, Oxfordshire

4 months ago - seen

Revenue Management - Italian Speaking Account Manager

MRK Associates

Up to £35000.00 per annum

Oxfordshire, England

5 months ago - seen

Customer Account Manager - Customer Services - Didcot - GBP28,000 -

Ashdown Group

20000.00 - 28000.00 GBP Annual

Didcot, Oxfordshire

5 months ago - seen