Customer Account Manager

* Starting salary of £40,000 - £45,000
* Excellent growth and personal development plans
* Flexible working
Looking for Account Management jobs or Customer Success jobs in Birmingham? Want to work for a leading innovation and training platform? Apply for this Customer Account Manager job in Birmingham today!
Company profile - Innovation and Training Platform
This company was created in 1998 to help UK accounting practices grow and prosper.
It now supports well over 1,000 member firms through an extensive training programme, including technical webinars, practice development guidance, and business advice.
It also runs practice forum, roadshows, and conferences, all designed to boost the success of its members while offering an increasing range of additional services.
The company's unique combination of services helps firms improve through cost-effective training for its entire team and it is always developing new services to support its members and clients.
This company's mission is simple, and it is to support UK accountancy firms and their fee earners with a range of technical, practice development, and marketing-based services, all of which offer exceptional value.
The business is expanding due to recent success and is now looking for a bright and driven sales graduate to join their new business team in Birmingham.
Job description - Customer Account Manager
We are seeking a dedicated Customer Account Manager to join our team and contribute to our mission of delivering exceptional customer experiences.
The successful candidate will be responsible for managing client accounts, ensuring their needs are met, and driving customer success.
Key responsibilities - Customer Account Manager
* Build and maintain strong, long-lasting customer relationships.
* Serve as the main point of contact for assigned Customer Accounts.
* Attending events, either hosted or industry events, presenting and speaking about the company within the industry.
* Representing the company at trade shows, exhibitions and conferences.
* Understand customer needs and objectives to effectively address their requirements.
* Responsible for follow up communications with customers and maintaining active engagement.
* Responsible for leveraging a variety of tools to develop interactions with clients.
* Collaborate with internal teams to ensure timely and successful delivery of solutions according to customer needs.
* Identify and upsell additional products or services to existing clients.
* Handle customer inquiries and concerns in a professional and timely manner.
* Monitor Customer Accounts to ensure retention and satisfaction.
* Analyse customer data and feedback to identify areas for improvement.
Job requirements - Customer Account Manager
* Minimum of 2 years of experience in Customer Success or Account Management roles.
* University degree qualifications.
* Proficiency in CRM software and other relevant tools.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to manage multiple tasks and priorities effectively.
* Proven track record of meeting and exceeding targets.
* A proactive and customer-focused approach to work.
Benefits of the job - Customer Account Manager
* Starting salary of £40,000 - £45,000, with regular check-ins and salary reviews.
* 10% company bonus.
* Excellent growth and personal development plans - a real opportunity to progress.
* Invaluable exposure to high-profile clients.
* The opportunity to work in an exciting and fast-paced environment.
* Great offices based in Marston Green, near Birmingham.
* Flexible working.
* Pension scheme, socials, and free fruit in the office.
On the hunt for Account Management positions in Birmingham? Apply for this Customer Account Manager role today!
Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
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