Address
Form of work
Salary Customer Service Advisor
Full time
Temporary and permanent contract available
Location: Walsall
11.54 per hour
You will be responsible for:
Making outbound calls to existing customers to take their orders and book in waste collections.Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.Reporting on customer feedback, issues, and sales performanceExperience, Skills & Qualifications
Excellent communication and interpersonal skills, both written and verbal.A friendly, positive, and customer–focused attitude.Proficient in Microsoft Office and CRM software is essential.A proactive and self–motivated approach to work.The ability to work under pressure and handle multiple tasks.The ability to work as part of a team and collaborate with other departments.Experience in customer service, sales, or telemarketing is preferred but not essential.
