Customer Accounts Advisor The Hub

Customer Service Advisor (Accounts, The Hub)

We’re looking for the next great addition to our Customer Accounts Hub Team!

Each day our dedicated Customer Accounts Advisors provide support and first point of contact resolutions to rent and income-based queries from our customers. This is a rewarding and challenging phone-based role, where excellent communication skills are required in combination with empathy and judgement to find the best outcome for each resident that gets in touch.

Whilst you don’t need to have a background in social housing, rent queries, or welfare benefits, we would like you to have a general understanding of this.We’ll also be providing full training delivered at our Waterfront House offices when you join us. All you’ll need to get started is at least 12 months proven customer service experience, the desire to learn and the passion to help others.

You might just be exactly what we’re looking for if this sounds like you…

• Dedicated to providing exceptional customer service
• Positive can-do approach
• Caring and empathetic
• Inquisitive and able to pick up on signs of vulnerability or financial hardship
• A problem-solver who strives to find the right resolution each and every time
  
• Comfortable with multi-tasking and a fast-paced environment

And if you’d like to work somewhere with …

• A competitive salary of £27,169 with a company pay review each year
• Comprehensive in-house training to support your development and enhance your skill set
• A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport
• Regular Team-building activities
• 37 days off per year (including all bank holidays and a “belief day”), matched pension contribution up to 9% and much more…

(Please see Overview and Benefits attachment to see all our amazing benefits)

What about us?

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

We only want the very best here at MTVH and we are looking for passionate individuals who place customers at the heart of everything they do.

What else do you need to know?

You’ll mix it up between home and office working, usually 2-3 days per week, with shifts ranging between 8am – 6pm, Monday to Friday. You’ll have access to your rota and shift pattern at least 4 weeks in advance.

If you succeed at inspiring us with your application, we will invite you along to attend one of our assessment days which are being held on Tuesday 23rd January 2024 and Thursday 25th January 2024
in our new office based in Beeston, Nottingham.

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on .

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.