Customer Administrator

Customer AdministratorImperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for Customer AdministratorSalary: GBP23,569 per annum + BonusContract Type:PermanentLocation:StocktonHours: Full TimeJob PurposeThe purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.Responsibilities:

• To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
• To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.
• Key contact for business partners in the sales regions, dealing with emails and telephone calls.
• Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
• Manage the order process from placement to invoicing, resolving queries at each step of the process.
• Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.
• Support Finance to ensure business partner payment / credit terms are adhered to.
• Archive and invoice of orders.
• Coordinate shipments to business partners in a timely and cost-effective manner.
• Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
• Liaise with other BDD departments to create an atmosphere centred on delivering customer service excellence for the Company's business partners.
• Manage time and workload effectively to ensure the highest standards of service.
• Carry out any other reasonable duties requested by the Sales Office Manager (Reseller).

Essentials:

• Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork.
• Excellent written and verbal communication and interpersonal skills
• Ability to demonstrate results delivery.
• The ability to use judgement, problem solving skills and initiative to provide information and support and to recognise where issues may need to be referred onwards to be addressed by the Sales Office Manager
• The ability to work flexibly and respond to change daily.
• High standard of IT literacy including accounting software, MS Office, advanced Excel skills

For more information please contact Imperial Recruitment Group