Customer Service Administrator

Customer Services Administrator
Location: Stonehouse 
Salary: £25,000 per annum + Bonuses
Hours: 8.30am/9.00am - 5.00pm/5.30pm
Key Responsibilities:

• Manage breakdowns and planned service visits from start to finish
• Build and maintain good working relationships with customers 
• Ensure the systems are fully updated including SAP and Outlook calendars 
• Complete all required administration tasks on SAP
• Maintain professional and timely communication with other departments within the company. 
• Accurately prepare business reports to a very high level 
• Support to the Managing Director and the Commercial and Technical Support Teams as required. 
• Any other ad-hoc duties that may be required.

Key Skills: 

• Excellent IT skills including MS office 
• Customer focused with great attention to detail and accuracy.
• Ability to prioritise workload and work in a pressurised environment.
• Confident and enthusiastic communicator with excellent customer interaction skills (via telephone and email).
• Excellent problem-solving skills.
• Adaptable and ability to work on own initiative.

If you would like to be considered for this position apply now or contact Lilly Organ at First Base Employment.