Customer Service Administrator

Customer Services Administrator

£22-25K

• 28 days holiday per annum
• Pension scheme, cash back health scheme, group life cover
• Free parking

Elevation Recruitment Group are excited to be working with a successful, Chesterfield based business, who are looking for a Customer Service Administrator to join their growing team.

As a Customer Services Administrator, you will carry out the following duties:

• Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
• Process customer orders and ensure accurate data entry into the system
• Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure resolution
• Maintain and update customer records and databases
• Assist with administrative tasks such as filing, generating reports, and managing documentation.
• Coordinate with other departments to ensure seamless service delivery and resolve any customer-related issues
• Monitor and track customer feedback to identify areas for improvement
• Support the Customer Service team with additional duties as required

The successful candidate for this Customer Services Administrator role will be:

• Previous experience in a Customer Service or administrative role is preferred
• Strong verbal and written communication skills
• Excellent organisational and multitasking abilities
• Ability to work independently and as part of a team
• High attention to detail and accuracy
• Positive attitude and a customer-centric approach

If you have a good work ethic and are seeking a position with room for learning and development, please get in touch!