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Form of work
SalaryAre you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...
Northumbria Coast and Country Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Alnmouth team!
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits!
- Paying a salary of of £22,308 from 1st April 2024 / Monday to Saturday, 9am-5.30pm (with a day off in the week)
- Plus access to our annual STIP scheme up to 10% of your salary
- 33 days annual leave including bank holidays
- Plus an additional day off for your Birthday
- Plus an additional two volunteering days per year
- Enhanced maternity and paternity policy
- Inclusive and supportive work environment
- Employee discounts and benefits with your wellbeing at the centre
- Opportunities for career progression, personal development and opportunities to be recognised
- Comprehensive training and development programs to set you up for success
- Study support for additional qualifications, courses and accreditations
- Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way!
Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.
Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!
We are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
- Previous experience in a customer service or customer relations related role
- Excellent attention to detail.
- Outstanding communication skills, both written and verbal.
- Strong interpersonal skills and experience of working in a team.
- Strong negotiation skills.
- Computer literate, specifically in MS office.
- Able to work under own initiative.
- Able to work to tight deadlines.
Although standouts will also have:
- Experience working in the travel & tourism, holiday letting or hospitality sector.
- Previous experience working in a customer facing environment, both in person and on phones.
- Strong MS excel skills.
- Knowledge of the local area.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
