Address
Form of work
SalaryStart date
2024-05-07
About Admiral
Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We offer a range of products, including motor, home, travel, and pet insurance, plus legal services, loans, start up investments, and so much more. We're proud to be consistently recognised as a Great Place to Work, reflecting our firm belief that people who like what they do, do it better. With a history of innovation and a customer-first mentality, we aim to help more people to look after their future, always striving for better together.
About the Role
You'll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you'll also have some compliance standards to uphold. Don't worry if you're not experienced in insurance, we'll provide you with all the right training and tools to deliver great service confidently in no time.
Our purpose is simple; we add value on every call while delivering industry leading customer service. You'll deal with a variety of inbound calls from general queries to making amendments to customer policies. You'll provide the best service to our customers through effective listening and questioning to identify customers' needs. We then add value by presenting discounts available to our customers, upselling and securing additional products to their existing policies.
We're proud of our culture of openness and low-ego, we want our colleagues to truly feel valued and respected. It's an intense job, so we make it a priority to support each other, regardless of whether you're working in the office or at home.
What we expect from you:
Great customer service
Clear communication
A team player
Sales-driven attitude
Self-motivation
A willingness to learn.
Resilience
Shape your career in the way you want
We'll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you'll be able to reach your full potential at Admiral.
