Address
Form of work
SalaryAll the details
Customer Assistant - In Store Bakery - West End Retail Park
Contract start date: 05/05/2024
Contract end date: 15/06/2024
Work Pattern:
Sun 15.00 -19.00
Mon 16.00-20.00
Tue 16.00- 20.00
Fri 16.00 -20.00
Sat 16.00 -20.00
Please Note: Due to the in depth nature of this role, employees are required to attend a mandatory 6/7 shift training program within one of our Regional Bakery Hubs* and therefore you may be required to travel. Travel allowance will be given where applicable to your location. All shifts are paid.
- Glasgow Argyle Street/Braehead/Silverburn/Ayr
Shift 1 or 2 Sunday 5th and Monday 6th of May - Location Glasgow Argyle Street - 10.00 -17.00 - M&S My Welcome Induction
Shift 3 Time/Date TCB - Location Braehead Store - 10.00 -14.00 E Learning Modules
Shifts 4-7 Time/Date TBC - Location *Regional Hub Store - 2 early shifts and 2 late shifts 06.00-14.00 & 13.30-21.30
Over 18s
Due to the nature of the role we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyones Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
