Customer Assurance Assistant - QA

About the role
Are you looking for an exciting and interesting opportunity to join an exceptional Customer Services Team which provides our customers with a friendly, professional, and consistently high quality of service?
We are looking to recruit someone who can work within the Customer Experience team as part of the Quality Assurance function to support the delivery of the Quality & Environmental Management Systems.
This includes the internal QA audit schedule, reviewing and capturing operational procedures as required across the business, whilst supporting the retention of existing organisational accreditations and progressing the delivery of new ones. You will be required to follow up on audit actions and recommendations in the interest of supporting continuous improvement across PCH.
You will support delivery of a new Equality Diversity & Inclusion (EDI) accreditation by collating information from across the business, along with co-ordinating other EDI activities for our residents and staff.
Our ideal candidate for this role is someone who:
Is an established certified auditor with an understanding of the ISO 9001 standard for Quality Management and/or ISO 14001 in Environmental Management or are prepared to work towards a qualification in this field.
Can carry out a range of administrative tasks to support the day to day functionality of the wider Customer Experience team, including the maintenance and security of information.
Able to provide accurate statistical information for inclusion in management and committee reporting
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Natasha Kirkham, Quality Assurance Manager on 01752 388489.
This post is not suitable for job share.
Shortlisting Date: 10th April 2024
Interview Date: 17th April 2024
If you are an apprentice, please ensure that you make the Talent Management & Staff Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Proud member of the Disability Confident employer scheme