Customer Booking Coordinator

In a nutshell

We have exciting opportunities for an organised and proactive Customer Booking Coordinator in Bristol to join our growing business to provide customer focused solutions to align the learner’s needs with the availability of the operational workforce to deliver a high-quality timely apprenticeship assessments.

About the role

You will be:

• Be the named contact for clients, supporting and maintaining excellent customer service
• Completion of planning meetings and guiding apprentices through their end point assessment (EPA) journey
• Handle all incoming customer queries, professionally and effectively, taking ownership to ensure satisfactory resolution
• Supporting the re booking of assessments and planning meetings
• Build positive relationships with both internal and external customers, providing excellent customer service within the scope and boundaries of Company processes and procedures.
• Ensuring personal and functional KPI’s are met
• Management of Central Booking Team inbox
• Record and maintain accurate information on key business systems

About you

We are looking for:

• Previous experience of working in an contact centre environment.
• Excellent customer service experience and/or skills
• Demonstrable experience of managing multiple tasks and priorities
• Experience of working to specific timescales and deadlines
• Excellent IT including MS Outlook, Word and Excel

If you think this describes you and you want to put your skills and experience to work in a new way, this could be your life-changing opportunity.  So, click apply and we can start this journey together

What we offer

We offer a great benefits which includes some of the following:

• 25 days annual leave + bank holidays (total 33 days per annum) 
• 1 extra day of annual leave at each 5-year work anniversary milestone 
• 1 day off around the month of your birthday  
• Contributory Pension (company matched) 
• Life Assurance 
• Great benefits, reward and recognition and wellbeing package

About Us

An Ofqual regulated organisation, Innovate Awarding has a reputation for taking an innovative and dynamic approach, ensuring FE colleges, training providers and employers can rely on us to help them achieve their objectives.

Whether developing off-the-shelf, customised or fully bespoke training programmes across a growing number of sectors, we endeavour to make all fit-for-purpose.

Who are Innovate

Innovate Awarding is an independent awarding organisation with a 'no surprises approach' to assessment.  We provide End-point Assessment services for apprenticeship Standards, and vocational qualifications for work-based learning and those transitioning to work, across 15 sectors and we're growing. We’re trusted by employers and their training organisations across the country to evaluate Apprentice competence.

Innovate is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners.  We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.  

We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.

Wherever you join us - in whatever role - your hard work and ability to work collaboratively will change lives.