Customer Care Administrator

Our client has a current opportunity for a Customer Care Administrator to join their busy Inverness team on a temporary ongoing basis.

This is a full-time positon, working Monday - Friday 8.30am - 5pm.

As Customer Care Administrator, you will possess a strong pro-active Customer Care skillset and approach to ensure clients and managers receive a high response and service level. You will be proficient and self motivated with excellent IT and administrative skills.

Main Duties

• Management of Customer Care database accurately and timeously.
• Coordination and management of client and subcontractor appointments.
• Providing a strong proactive customer service by multitasking and providing assistance and support to internal and external customers.
• Ensuring a high level of Customer Care service dealing with all enquiries including calls and emails in a courteous and efficient manner.
• Managing and set up of diary appointments.
• Reporting of any clients who have been waiting for an unacceptable lenght of time for items/responses to be completed.
• Providing updates to assist with client response templates and to continually improve on current processes and client experience.
• Providing emergency call out rota circulated on behalf of Building Manager.
• Provision of weekly meeting minutes to HR Director highlighting updates and any areas of concern.
• Any day to day duties the HR Director may advise within the HR/Payroll/Customer Care/Executive department to ensure the proper performance of the business activity.

Skills & Experience

• Strong administration and IT skills.
• Excellent communication skills and the ability to deal with clients in a courteous and efficient manner.
• Previous experience in a busy administrative role.
• Highly organised and the ability to prioritise tasks.

If you are an experienced Administrator with excellent Customer Care skills and would like to find out more then, please contact Orion Group for more information or apply by forwarding your current CV quoting reference: TR/(phone number removed)

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.