Address
Form of workJob Title:Customer Care Administrator
Employer: Adecco
Location: Northumberland, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 220891358
Job Details:
Adecco Northumberland are looking to recruit a customer service advisor for their client based in Cramlington. Our client is looking for a candidate to work within the after sales team department.
Job Summary:
Reporting to the Senior After Sales Assistant, the postholder will be responsible for all administrative processes to support an efficient After Sales Service to our customers, consumers and to our Sales team.
Specific Responsibilities:
- Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional after-sales service.
- Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
- Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed.
- Processing returned goods onto the SAP system.
- Actioning calls regarding faulty products and liaising with customers, consumers, and service centres.
- Raising correct actions on the system, to include writing off credits for faulty goods or raising replacement orders under the Hardy warranty.
- Liaising with the warehouse and obtaining credit approval from management where needed.
- Liaising with Service Centres regarding spares and repairs.
- Arranging collections from customers for delivery to the warehouse, service centres or Cramlington office.
- Updating the After Sales database, spare part catalogue data, online exploded views, etc.
- Physically sorting incoming parcels such as, repair requests, Hardy warranty claims, customer returns etc.
- Updating SAP local master data for After Sales Services (SKU location, etc.)
Role Requirements:
- A solid educational background is required.
- 1-2 years of similar customer service experience is essential, with experience in a similar customer service environment being beneficial.
- Excellent written and verbal communication skills are essential.
- Knowledge of the fishing tackle industry and products is desirable.
- A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.
- Experience of carrying out repairs on fishing tackle equipment is desirable, although training will be given.
- The ability to communicate effectively with colleagues, our customers, and consumers is essential.
Additional information:
- Working Monday – Friday between 8am – 4:30pm
- Opportunity for progression
- Free on site parking
- Company benefits
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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