Customer Care Manager

Customer Care Manager | Evesham | Full Time | £25,000.00 P.A
Customer Care Manager
This company has been trading in Evesham for over 15 years and due to continued success, they are able to offer an exciting new opportunity within their fantastic Customer Care Team. They have been offering high quality construction solutions, from a single window to a brand new conservatory or a complete home renovation project – they provide a wide range of high quality products to suit all styles and budgets.
Do you excel in customer service and enjoy building customer relationships? Are you a natural people person and a good problem solver, able to manage a small team? Are you driven by customer focus and delivering excellent customer service, by motivating high a performing team? If yes, then they want you!
This role is a critical part of the business, you will support the head of operations and manage the existing and future Customer Care advisors, to ensure customers receive the very best service.
About the Role:
The successful candidate will report to the Head of Operations. Their Customer Care Team is the first point of contact between the company and our customers, therefore strong communication skills are essential for this role. Your team will arrange initial survey appointments for the customer, assist with ongoing installation enquiries and historical installation questions. You’ll also help their existing customers with any issues service calls, arranging appointments for our surveyor to assess these. You will need to be friendly and enthusiastic, demonstrating strong customer service and communication skills. You will be great working as part of a busy team, well organised and able to work well under pressure.
Key Responsibilities:

• Manage the Customer Care team and lead by example to train and motivate your team.
• Provide an excellent Customer Care service to new and existing customers.
• Be the first point of contact for the customer, company enquiries and suppliers.
• Deal with inbound and outbound calls, building relationships with our customers.
• Answer customer emails in a professional and timely manner.
• Complete a wide range of administrative duties.
• Update company systems, spread sheets, diaries. Data entry and filing.
• Use excellent empathy skills to help customers as much as you can.
• Act as the first point of contact for service issues, including complaints, repair requests and booking of surveys.

The Successful Candidate will:

• Proven customer service leadership experience and a natural people person with a helpful, friendly and positive approach.
• Excellent spoken and written English.
• Enjoy motivating a busy team and work well under pressure.
• Great communication skills and good IT skills and experience in using a CRM system

IMMEDIATE START AVAILABLE.
Benefits:

• Company bonus scheme; Company pension scheme
• 28 days’ holiday entitlement, plus an additional day off on your birthday.
• Free and on-site parking

Vacancy Information:

• Location: Evesham
• Salary range: £25,000.00 P.A
• Job type: Full-time, Permanent
• Job Section: Customer Service
• Working Hours: 8 hours, Monday to Friday