Address
Form of work
Salary- Exciting new vacancy
- Reputable organisation
About Our Client
Our client is a large global company that operates across various markets worldwide. With a workforce of thousands of employees, they are known for their commitment to customer service and quality products.
Job Description
- Responding promptly to customer inquiries.
- Single point of contact for customers across the UK and Ireland
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
The Successful Applicant
A successful Customer Care Representative should have:
- Excellent communication and interpersonal skills.
- Confident speaking with multiple consumers.
- Proven experience of a similar role within customer support.
- Organised and able to prioritise work load.
- Customer orientated
- Able to work as part of a team.
What's on Offer
- A competitive salary range of £27,000 - £30,000 per annum.
- Great benefits package.
- Opportunities for professional growth and development within the retail industry.
- A collaborative and supportive work environment.
- The chance to work with a diverse team in a prestigious new office location.
