Customer Complaints Assistant

We are currently working in partnership with a large Housing Association based in Greater Manchester, who are looking to appoint a Customer Complaints Assistant on a 4 Month temporary basis with a view for it going permanent.

This will be a full-time position, with hybrid working (2 days home working) and an hourly rate of up to £16.00 via an umbrella company dependant on experience.

The ideal candidate will have to assist the Customer Complaints Lead in the effective operation of the Customer Complaints service, helping to ensure the delivery of high-quality services and timely resolution of complaints.

Duties will include (but are not limited to):

• Assisting in the effective management and delivery of the complaints service

• Monitoring the process for complaints received from acknowledgement, through to investigation and ultimately resolution

• Processing compensation payment requests where appropriate

• Liaising with customers, internal colleagues and external agencies, providing advice and guidance where required

• Working towards set monthly KPI targets

• Producing accurate statistical and performance information including benchmarking, analysis, and producing reports as required

• Contributing to continuous improvement of process to allow the complaints process to run more efficiently

• Assisting in the management of enquiries from councillors and MP’s whilst complying with data protection rules

Experience required:

• Experience required in Social Housing

• Experience working within an administration role

Rewards and Benefits:

• 2 days working from home

Working hours:

• 36.25 hours per week

• Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.