Address
Form of work
SalaryAs a Customer Service Assistant, you will be the primary point of contact and will be responsible for processing orders, dealing with customer enquiries, and ensuring customer orders are met on time. This is a temporary to permanent vacancy, with flexibility to work hybrid upon completion of training, and is to start immediately upon successful interview.
Your responsibilities as a Customer Service Assistant will include but not be limited to:
- Display the highest level of verbal and written communication to customers.
- Assisting customers to find the products they are looking for, from our standard ranges.
- Answering queries from customers.
- Resolving customer complaints.
- Ensure dispatch and shipping of products meets customer deadlines.
- Coordinate and collaborate with cross-functional teams to ensure the quality of service to customers.
- Provide the highest levels of accuracy and attention to detail in order to deliver excellent Customer Service.
- Maintain and manage customer files and databases.
- Advise on stock availability, shortages and lead times
- Issuing copies of Invoices
- Making sure that the customer's experience is a positive one.
Customer Service Assistant Working Hours:
36.75 hours per week
- Monday to Thursday – 8:30am to 5pm
- Friday – 8:30am to 4pm
Rate of Pay: £12 - £12.53 per hour DOE (£23,000 to £24,000 per annum)
Customer Service Assistant skills and experiences required for the role:
- Maintaining a high degree of professionalism, ensuring confidentiality at all times.
- Ensuring all KPI’s are achieved daily, monthly and yearly
- Focus on Customer Service ‘Best Practice’ at all times.
- Providing Customers with POD, tracking details
- Adherence to the Sales Office ‘Code of Conduct’ and quality policies.
- Work within a team colleagues
If you feel you have the right skills for the role and are open to the opportunity of progression once established, please send across your CV by clicking the ‘Apply’ button.
