Customer Consultant

, We are recruiting – come and join our team!, , An exciting opportunity has arisen, working as a full-time Customer Consultant in our Brecon Branch. This position is 35 hours per week, Monday-Friday, 9-5 (with a requirement to work two Saturdays each month, given back as time in lieu). For the right candidates, however, we could consider a job-share, with two individuals working 17.5 hours per week each (with the salary pro-rata)., , Why work with us?, , Are you looking to build a career and make a difference – if so, why not consider the Monmouthshire Building Society?, , We are an innovative, exciting, modern mutual and we’d love for you to join us. We have an ambitious 5-year strategy with strong growth plans and your role will play a crucial part in our success. We are a community and values-based employer that puts both our people and our members at the heart of what we do., , So, if you want to make a real difference to your community and career then we’d love to hear from you..., , What will we offer you?, , Firstly, what will we offer you as a one of our valued colleagues?, , , What will you be doing?, , You will be working as part of a supportive, established, and fun team of people, providing excellent face-to-face customer service to our members, taking ownership of their individual needs., , You will demonstrate strong communication skills daily which will enable you to engage in effective conversations, build strong connections and show empathy to our customers., , Resolving member enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service., , What type of person will you need to be?, , We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient to a continuous changing environment and have a helpful personality. Face-to-face customer service experience is helpful, but not essential - what we are really interested in is a genuine passion for going above and beyond for our members., , At the start of your career, we will support you through a blended learning experience. This is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills, fully supported, within your branch.