Customer Contact Executive

Customer Contact Executive

We are keen to attract new talent who can make a difference in our workplace. This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of £750 gross (pro rata if part-time) in their first month's pay.

Draper Tools is a family business with a rich history, a strong, supportive 'family culture' and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change.

There is a new wave of energy throughout the business with lots of exciting changes happening, including Draper Tools proudly becoming the official partners of Southampton Football club again.

We promote a friendly, positive and inclusive team culture so come and make a difference joining us as a Customer Contact Executive within our Customer Service department. In this role you will be the first point of contact for a wide range of Draper customers, supporting them with their requests and providing and excellent experience.

As a Customer Contact Executive your benefits will include:

• Full-time hours with some flexibility on start and finish time
• Holidays rising to 25 days with the ability to purchase additional leave*
• Pension scheme
• Private health scheme *
• Staff discount on Draper products with significant savings available
• Long service bonus *
• Ad-hoc rewards and recognition
• Day off for your birthday
• Cycle to Work Scheme
• Employee discount scheme - discounts on gym memberships, groceries, holidays and more.

*After qualifying period

Working as a Customer Contact Executive your role will include:

• Responding promptly to customer enquiries via phone and email.
• Meeting and exceeding our KPIs to ensure we are enhancing our customer satisfaction and Trustpilot offering.
• Providing accurate information about products/services, pricing, and stock availability, and always looking for alternative options and opportunities to upsell Draper products.
• Keeping detailed notes of your customers interactions.
• Supporting customers and internal stakeholders with placing orders, sending literature and general office admin work.
• Identifying and escalating priority issues quickly and efficiently, ensuring customers receive a prompt resolution.

• Excellent communication skills, both written and verbal
• High level of accuracy and attention to detail
• Passionate about delivering a professional customer experience to Draper customers both internal and external
• Passionate about Draper products and brand
• Flexible and adaptable
• Positive team player
• Able to use initiative to resolve problems efficiently

If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.

STRICTLY NO AGENCIES