Customer Contract Manager / Program Leader

Customer Program Leader - Civil Portfolio

Cheltenham

£70 per hour - Umbrella

6 Months Contract

Inside IR35

Brief Summary:

My client is seeking a Customer Account Manager to act as voice of the customer within company, driving to ensure customer satisfaction in line with contractual requirements. Driving effective and efficient communication to the stakeholders.

Responsibilities:

• Ensures contractual Key Performance Indicators (KPI) and Statement of Work (SOW) are monitored, delivered, and reported
• ?Managing Production readiness reviews to ensure our deliveries are achieved with the consideration of design for manufacture, developing transition plans, supporting customer reviews, ensuring a collaborative and successful switch over
• Manage Product lifecycle
• Lead the cross functional team to ensure program success - achieving assigned business objectives, delivering against milestones and deliverables, and ensuring the continuity of the business case
• Manage S&OP Process, demand planning of production and spares units -taking information from various sources
• Monitors production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer
• Management of any financial disputes - seeking resolution to delayed payment, and putting in longer term corrective action where appropriate
• Work with manufacturing, engineering, and quality to manage RMA's (zero flight hour reworks) - ensuring root cause corrective action is achieved and that the customer receives a replacement unit or the reworked unit in line with their demand
• Lead and work collaboratively with program stakeholders to ensure program goals can be achieved and that supporting functions are provided with necessary information to work effectively
• Co-ordinate with supply chain and customer for changes in supplier selection to ensure smooth, compliant transitions
• Support risk & opportunity sessions in line with program plans and business guidance
• Support cost out activities

• Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues.

Desired Characteristics:

• Strong oral and written communication skills.
• Demonstrated ability to analyse and resolve problems.
• Established project management skills.
• Ability to prioritise information for decision making.
• Uses technical experience and analytical thinking.

Should you be interested and would like to be considered for the role, then please apply with CV to