Customer & Contracts Administrator

Customer & Contracts Administrator

Location: Crowborough
Salary: 24,000 – 26,000 per annum
Hours: 9:00 am to 5:30 pm, Monday to Friday (37 hours per week)
Benefits: 25 days holiday + Bank Holidays, Parking, Monthly Bonus, Pension, Fun Supportive team

Do you have experience within contracts administration?

Can you manage customer queries within a professional manner and manage calmly queries within lease agreements?

Job Description:
Join this friendly, relaxed team as a Customer / Contracts & Maintenance Administrator, where you'll play a vital role in the day–to–day operations of a busy niche company. Working within a supportive team of 7 you will responsible for providing exceptional service to customers, managing maintenance queries, liaising with contractors, reviewing lease agreements and contracts, processing documentation, and handling general administrative tasks. No two day will be the same!

Main tasks and responsibilities:

• Providing efficient and effective service to customers
• Updating and maintaining CRM system
• Recording and monitoring maintenance queries
• Handling telephone calls and queries professionally
• Managing and actioning incoming emails
• Liaising with customers regarding maintenance progress
• Raising job sheets, ordering parts, and monitoring progress
• Liaising with contractors to ensure repairs are completed timely
• Reviewing Lease Agreements and Contracts, liaising with Solicitors and customers, registering documentation to Land Registry, and filing documents with Courts
• Raising purchase orders and processing invoices
• Producing and sending letters
• Handling general day–to–day administration tasks

Skills Required:

• Proven skills within Administration (Legal, Housing, Estate Agency), as well as the ability to manage customer queries effectively
• Proficiency in using Microsoft products and general IT literacy
• Commitment to providing high standards of customer care
• Excellent communication skills, both verbal and written
• Ability to handle complaints and difficult situations

Desired Experience:

• If you have worked within legal processes/or contracts with engineers/suppliers or even Estate Agency this would be an advantage due to the nature of the administration work involved.

If you are interested in this varied role and would like to be considered, please apply today with your most up to date CV OR Send your CV in confidence to (url removed).

This role is being managed by Debbie Foster – Recruitment Consultant – Tunbridge Wells – Office Angels – (phone number removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.