Customer Development Manager

Kloeckner Metals UK is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.
As a pioneer of digital transformation in the steel and metal industry we continuously strive to add value to our customers by investing into digital technologies and introducing innovative eProcurement solutions.
We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

What you'll need
Based at our offices in Dudley and working in a hybrid capacity we are currently recruiting for a Customer Development Manager
The main purpose of the job is to:

• Maximise selling opportunities and ensure targets are achieved.
• Pro-actively seek and pursue new business.
• Work with the current company sales strategies.

Key responsibilities will be to

• Identify credit worthy new customers.
• Ensure contact with customers and prospects.
• Build a positive relationship with customers to identify their needs and improve customer purchase frequency.
• Monitor active/dormant/potential conversion ratios and continually improve upon these.
• Plan days out on a geographical basis and forward information to the Sales Manager and the Internal Sales person.
• Forward any QM (none conforming system) and payment queries to the Sales Manager.
• Ensure all sales enquiries are inputted into the KliCC system.
• CVRs to be kept up-to-date, numbered and entered onto the database. Any actions to be followed through.
• When visiting or calling customers concentrate on the Sales Manager’s weekly focus 'sales’ campaigns e.g. Niche products/aged stock/volume drive /overstocked material.
• Embrace and implement CLEAR sales training content.

The Company and Benefits:
As well as a competitive salary we also offer an attractive benefits package which include:

• Lease Cars by Salary Sacrifice
• Contributory Pension
• Long Service Awards
• Discount cards for shops and restaurants
• Gym & Health Club discounts
• Holiday Trading
• Cycle to Work Scheme
• Medicash Programme
• Health Assured Employee Assistance Programme
• Lifetime Financial Wellbeing