Customer Experience Advisor 39151

Do you have customer service experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Customer Experience Advisor, and the role comes with an Umbrella contract rate of £23.63 per hour (Inside IR35).

As a Customer Experience Advisor, you'll achieve a right-first-time response and the highest level of customer service. You'll be responding to customers' enquiries on an exciting vehicle lineup and products. You will also be introducing customers to the Retailer network and supporting them to deliver an exceptional Customer Experience.

If you were already in this role, here are some of the areas you would have been working in this week:

• Managing customer and retailer inbound and proactive outbound contacts via telephone, email, social and digital platforms
• Being a knowledgeable expert in the company's brands and products
• Identifying prospective customers and generating leads to the Retailer network
• Verifying all contacts and updating the SV-CRM system to ensure complete Data Protection compliance.

To apply for this Customer Experience Advisor role, you will need to be computer literate and have excellent timekeeping and stakeholder negotiation skills. You will also require the following:

• Numerate with excellent attention to detail, with the ability to outline information in a straight-forward manner
• Results orientated with a determination to make things happen
• Ability to identify opportunities for improvements and implement change.

Please do not hesitate to get in touch with the Jonathan Lee Recruitment team today to apply for this contract Customer Experience Advisor position in Coventry. We're looking forward to meeting you.

Unfortunately we cannot progress candidates who require sponsorship to work in the UK.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included