Customer Experience Advisor - Maternity Cover (Birmingham)

Up to £26,000 per annum subject to skills and experience
12 Month Fixed Term Contract - Maternity CoverOldbury, Birmingham Ref: VA1518 Benefits Competitive salary 29 days holiday including public holidays plus additional days with service Pension contributions £1,000 recommend a technician bonus incentive Enhanced maternity, paternity & adoption pay Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Health cash plan – claim back medical costs, same day doctors' appointments, high street discounts Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression About the JobThis role is a Maternity Cover fixed term contract of up to 12 months. The purpose of your role is:Managing our Customer Experience journey, including customer complaints and resolutionsBooking customers in and arranging their vehicle collections and returnsLiaising with our drivers and managing the transport diaryAnswering and making phone callsUpdating insurance companiesUpdating computer systems/portalsEnsuring daily KPI targets are achievedMoving vehicles on the forecourtCreating job packs and associated adminSupporting other sites in the region when required. About YouYou will have previous experience working in a customer service focused role, with the ability to multitask and adapt to changing priorities.You will also have administration skills, with experience in MS Office, and be a quick learner on computer systems.You will be able to work well in a team as well as autonomously, be self motivated, and have a good understanding of the local area for transport logistics.About Us Steer Automotive Group is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly through organic growth and acquisition throughout the UK and is now one of the largest Accident Repair Centre Groups in the UK. Any business is all about the people within it and we want to be the best. Our aim is to be the repairer of choice for our clients, their customers, and colleagues within the industry. Our mission is to be the best in the industry, so we are now looking for qualified people to come and work for us. If you want to be part of this dynamic and rapidly growing business, then please get in touch. We are dynamic in our approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. We ensure that our customers are at the heart of what we do. Whether it is minor car park damage or a road traffic accident our repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring we repair every vehicle with utmost pride and care. Our job applicant privacy notice can be found on our website Steer Automotive.
Closing date
N/A
Location
Birmingham
Department
Operations
Job Title
Customer Experience Advisor - Maternity Cover (Birmingham)
Salary
Up to £26,000
City
Oldbury, Birmingham
Country
United Kingdom