Experienced Full Time Customer Service Advisor

WINNER are currently recruiting for EXPERIENCED Call Centre Customer Service Advisors to join our client based in Birmingham City Centre.

This is a great opportunity for someone who is passionate about people and offers excellent Customer Serviceon a Full Time basis.

The duties of the Call Centre Customer Service Advisor are:

• Taking bookings over the phone
• Making outbound calls
• Troubleshooting.
• Dealing with issues and queries.
• Dealing with payments that have not gone through.
• Updating in-house system.
• General administration duties.
• 60-100 calls per day.
• High Volume emails.

The ideal Call Centre Customer Service Advisor will have:

• Experience within a similar role is required.
• Excellent, clear, precise communication is required for this role.
• Good attention to detail.
• Switched on and empathetic.
• Able to stay calm under pressure.
• Administration experience preferred.

Training will be given on the in-house systems, call centre/Customer Service experience is required for this role - please do not apply for this role if you do not have experience as you will not be considered.

The Full Time hours are as follows:

HOURS: 8am - 4pm / 9am - 5pm / 10am - 6pm. You must be able to cover all 3 shifts on the Full Time rota.

DAYS: Monday - Friday, alternate Saturdays 9am - 1pm (working 5 out of 7 days).

The pay rate for the role is £10.42 per hour.

If you are interested in this role, please apply now with an up to date CV. Due to the high volume applications, please bare with us whilst we review applications.

Please note, experience is required for this position.