Customer Service Advisor

BHSF Ltd is looking for two Inbound Customer Service Advisors who are passionate about delivering an excellent experience to our customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a successful and growing company. You will be part of the Helpdesk Team, which is the first point of contact for BHSF. The role will include dealing with inbound calls from new and existing policyholders alongside our corporate client base. You will give information regarding our services, resolve queries and deal with some complaints whilst liaising with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split between the office and home working. 35 hours per week working between 9am - 5pm Monday to Friday.

About us

BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee benefits, and employee support to health insurance. It doesn’t matter if a business has got 10 or 10,000 employees – we have something to suit everyone. We’re super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. We can help to keep employees at work and healthy, by intervening early. Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs always come first.

About you

• As a successful candidate, you will be a highly motivated and resourceful Customer Service professional ideally with Inbound Call Centre experience. You will also have a background in providing exceptional customer experience and complaint handling.
• You will demonstrate excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable advising our customers about the various products and services we offer.
• Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse workload to drive effective productivity.

Personal Qualities and Skills

• Building relationships with internal and external customers
• Interpersonal skills
• Listening skills
• Empathy
• Problem Solving skills
• Work under pressure
• Self-Motivated
• Project management skills
• Organisational skills
• Data analysing skills
• Basic Office, Word, Excel and PowerPoint

Essential

• Be decisive
• Be diligent
• A lover of technology
• Eager to learn and develop
• Ability to understand detailed technical information
• A professional approach to work and demonstrate integrity and commitment

Additional Benefits

• Casual dress
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Wellness program
• Work from home

Job Types: Full-time, Permanent

Pay: £20,820.00-£21,667.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)
• Call Centre: 1 year (preferred)

Work Location: Hybrid remote in Birmingham B16 8PE

Application deadline: 01/12/2023
Reference ID: BHSF2FT