Customer Experience Manager - Southam

Customer Experience Manager- Holiday Boat Hire   - Southam, Stratford-upon-Avon, Warwickshire

£27,000-30,000 depending on experience + annual bonus + excellent benefits.

Looking for a change in direction? Would love to work more sociable hours in an idyllic waterside setting? Experienced Manager in multifaceted customer facing operation? Well please read on…

We are looking for a Customer Experience Manager to manage the holiday boat lettings department within a large busy Marina and Waterside complex set in the beautiful Warwickshire countryside. Our client is a diverse nationwide leisure business growing fast through acquisitions and redevelopments, so it is an exciting time to be joining them.

Benefits include a basic salary of £27,000-£30,000 depending on experience for a 37.5-hour week, discretionary annual bonus, 33 days holiday (inclusive of bank holidays), 6% matched pension, Private Healthcare, Life Assurance and big discounts on moorings, gyms and much more. The biggest benefit though, is the continued investment into your professional development to advance within the business.

The role:

• Meet and greet guests, facilitating the beginning and end of their boat holiday.
• Recruit, coach and organise the housekeeping and cleaning teams, liaising with the onsite engineer teams.
• Organise the schedule of arrivals and departures, ensuring the boats are cleaned and seaworthy for each guest party.
• Strive to deliver a fantastic Customer Experience to your guests at every available opportunity.
• Support the marina manager with overall running the marina and waterside during busy periods.
• Typically working 9-5 with the expectation of working three in four Saturdays.

The person:

• Genuine, warm personality with a flair for great customer service and hospitality.
• Hands-on approach to leadership and ownership mentality.
• Strong customer service and organizational skills gained from working within in a busy leisure, travel/holiday, hotel, serviced property, hospitality, or rental business.
• Team leadership experience possibly as an Accommodation Manager, Housekeeping Manager, Guest Service Manager, Hotel Deputy Manager, Operations Manager, Reception Manager, Senior Duty Manager, Lettings Manager or Community Manager.
• Have your own transport living within easy reach of Southam.
• Have a passion for great customer service.
• An interest in boats, the waterside or outdoor activities/living would be highly desirable.

For more information, please click apply and we will be in touch promptly if you have the right level of experience.