Customer Insight Analyst

We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow. We're excited that you are going to join us on the journey, so welcome to the team!

About the Team

The Customer Insight Analyst role is responsible for supporting the marketing team and wider Ocado business in delivering their commercial objectives. The team is responsible for growing the business through customers acquisitions and keeping our existing customers loyal.

The Role/Profile

Customer Insight Analysts are required to extract, manipulate and analyse wide data sets to provide critical management information to enable decision making on the key questions. This includes informing customer segmentation, behavioral tracking, campaign design, supporting implementation, advising on campaign performance, statistical analysis and suggesting improvements to allow Ocado can best fulfil the customers needs.

Key Responsibilities

• Interrogating internal databases to provide recommendations to the marketing team and Ocado Retail’s senior leadership within the commercial context. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term projects shaping the future of Ocado Retail’s customer and marketing strategy.
• Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience.
• Analyse information beyond our own data sources in order to develop our understanding of customer and retail perception and our performance relative to the wider market.
• Developing and maintaining key business reports to enable stakeholders to self-serve regular queries and increase the level of data-based decision making within the company.
• Applying statistical techniques such as regression modelling to quantify the impact of variables affecting past campaign performance (and build prediction models for future performance accordingly), as well as applying statistical tests to validate the robustness of recommendations.

Key skills

• Numerate and analytical thinking with experience in retail or consumer-facing FMCG
• Commercial awareness and problem-solving ability
• Curiosity about customer motivations and human behaviour
• Strong communication, teamwork and influencing skills
• Excellent Excel skills and knowledge of SQL and Tableau would be advantageous
• Numerate or Technical Degree (2:1 and above), with Mathematics A Level (or equivalent) Grade B or above
• Problem Solving
• Communication Skills
• Influencing
• Project Management/Planning
• Relationship Management
Commercial Awareness

What We Offer You

At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits.

Core Rewards

• 26 Days Annual Leave plus bank holidays
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• 15% Ocado.com discount
• 20% Marks and Spencer discount
• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
• Hybrid Working (2-3 days a week connecting, collaborating, and learning together without colleagues)

Health & Wellbeing

• Private Medical Insurance
• Critical Illness
• DigiCare+
• Healthcare Cashplan
• Health Assessment
• Dental Insurance
• Eyecare Vouchers
• Digital GP
• Mental Health

Flexible Benefits

• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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