Senior E-Commerce Insight Analyst

We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self and Challenge what's possible. We’re growing fast, and we’re looking for like-minded people to join us for the next step of this.

About the Team

Retailinsight is at the heart of the Ocado Retail grocery team – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping though to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight. We therefore run regular training sessions on the key tools needed – choosing visualisations, presentation skills, SQL, statistics and more.

The Role/Profile

The Merchandising and Product Insight role will be dedicated to understanding how customers interact with our website and apps. They will also help understand the impact of new features of the website and suggest improvements. They will answer questions such as: Is our search algorithm working as effectively as possible? How do customers react to media and events? How can we increase the effectiveness of our site through personalisation? The role will involve extracting, manipulating and analysing data to make critical recommendations.

Key Responsibilities

• Interrogating internal databases to provide recommendations to the E-Commerce team and Ocado Retail’s senior leadership within the commercial context. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term projects shaping the future of the E-commerce team’s strategy.
• Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience.
• Develop and maintain reports and tools to enable self-serving of data among stakeholders.
• Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently.
• Develop area expertise to drive understanding of the best route forward, and help shape the team’s weekly actions and long term priorities to have the greatest impact.
• Act as a subject matter expert with other Insight teams when projects overlap with other business areas.

Key skills

• Essential:
  • Experience working with databases or large volumes of data
  • Experience in visualising and presenting analytics driven recommendations to wide ranging audiences
  • Proven experience of data mining using SQL
  • Ability to drive projects forward and deliver to plan
  • The ability to communicate and influence at all levels
  • Excellent Excel skills
  • Numerate or Technical Degree (2:1 and above)
  • Mathematics A Level (or equivalent) Grade A or above
• Preferred:
  • Experience in a retail, e-commerce, or FMCG consumer-facing business
  • Experience with data visualisation software such as Tableau
  • Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
  • Knowledge of VBA
  • Experience of R or Python
  
  

What We Offer You

At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits.

• Annual bonus scheme - maximum opportunity dependent on role
• 15% Ocado.com discount
• 20% Marks and Spencer discount
• 26 Days Annual Leave plus bank holidays
• Company-paid private medical insurance for colleagues with opportunity to add partner/children at corporate rates and Digital GP service
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• Flexible benefits including dental insurance and Cycle to Work
• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback
• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• Onsite canteen and coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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