Customer Liaison Officer

My Client is a National Housing Contractor that is looking for a Customer Liaison Officer to join the team due to ongoing growth, in the West Midlands Area - Birmingham.

The Role:

• Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
• Manage the customer/resident journey whilst following the company engagement procedures.
• To evolve effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care department.

What we are looking for:

• Previous experience within customer service based role
• Basic understanding of social housing and construction.
• Awareness of GDPR regulations.
• Computer liberate in MS office.

Benefits:

• Competitive Salary (Dependant on experience)
• Car Package (optional)
• Clear Progression Routes

For more information regarding this role, please contact me on 07718483229/ ellie.wileman@linearrecruitment.co.uk