AddressAbout us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We're making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We're an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.
The role
Your mission is to manage the technical and tooling capabilities of our front-line Operations teams, focusing on optimising and improving team efficiency. The teams you support will include Customer Operations, KYC and Compliance, and Internal Operations (Billing and Credit Control).
Our technologies
We endeavour to build simple, reliable systems and believe in using the best technologies for each task. Joining the team, you'll be working with Zendesk, Tymeshift, Salesforce, Looker, Qualtrics and Formassembly.
You're not expected to have expertise in all these technologies. Our team members picked up the tools once they started working with the team. If you're unsure, but you've got a broad base of experience with other SAAS tools, please apply.
What excites you
- You'll help grow and maintain the internal systems, and tools being used, ensuring these systems are integrated where required.
- Create, own, and maintain technical process documentation.
- Work with Operations leaders to identify inefficiencies in team and cross-functional processes and take ownership of improving these.
- Be the technical voice for Operations across all other tech functions to enable us to understand how our tooling interacts across the lifecycle.
- Work with other tech functions on supplier integration, sundown, and implementation projects focusing on the technical impact of Operations tooling.
What excites us
- You've worked with Zendesk (omnichannel) as an admin
- You're able to utilise APIs where necessary to overcome system limitations
- You're curious and need to understand how everything fits together. If someone can't tell you the answer, you'll find a way to figure it out
- You have a proven record of improving internal processes, demonstrated by cost reduction, better customer experience and efficiency improvements
- You are familiar with Salesforce
- You're familiar with version control tools e.g. GitHub
We don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.
(some of) The good stuff
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme -you can apply to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
- Parental leave -to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')
Life at GoCardless
We're an organisation defined by our values; We start with whybefore we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We're building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we're going to achieve this goal, we need to build a team of 'GeeCee's' that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We've got a long way to go, but here's how we're doing as of June 2023;
42% identify as women
28% identify as Black, Asian, Mixed or Other
9% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled
We're rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
We're committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
