Customer Payments Advisor

Are you seeking an opportunity to utilise your administration and customer service experience in a new role to start a new year?

We are looking for a Membership Services Advisor to join our busy Membership Services team at the Royal British Legion.

Part of our Membership Directorate, this team provide key front line support to our members and branches, acting as the first port of a call for enquiries, complaints, issues and feedback.

Our 200,000 strong membership plays a vital role in supporting the work of RBL. Members build relationships. They share experiences with people, and have a say in the way we run. But most importantly,  membership exists so our Armed Forces family has friends and allies standing by them in every community.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Membership Services Advisor will play a crucial role in ensuring that our members receive outstanding customer service, ensuring a high level of customer satisfaction and positive outcomes at each interaction.

Key responsibilities of the role include:

• Handle member enquiries, answering questions and queries in person, by email over the phone, by post and online
• Monitor, prioritise and respond to member administrative issues, ensuring that each is fully resolved
• Maintain member, branch and county records on the database, ensuring that all data is accurate and up to date
• Monitor automatic updates and changes to member records
• Build positive relationships with members, particularly branch and county volunteers to make them feel valued and inspired

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date:            Monday 19^th February 2024

Interview Date(s):      Interviews to be held across the week commencing 19^th February 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.