Customer Product Support

Customer Product Support - Harlow - £32,000 DOE 

Tue - Sat 37.5 hours

Hybrid - 2 days in the office 3 days WFH 

Are you technical-minded and comfortable providing support & navigating WIFI connections, Apps or Gaming?

If you love understanding how Apps and Games function and you are confident in providing customers with support online or by phone, we have a great opportunity for you to join a friendly customer support team.

This opportunity gives you the opportunity to play a vital role in supporting and guiding B2C customers through technical glitches and product features.

As Customer Product Support, your primary responsibilities will include:

• Respond to technical WIFI connections and APP queries.
• Give friendly customer support and guidance over the phone or through Live Chat. 
• Problem-solving and troubleshooting technical issues on how to navigate how to use APPS from Apple Store or Google Play. 

Skills needed:

• Technically minded and experienced in Product Support. 
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive mindset.
• A passion for gaming, health, fitness or sport will be a big advantage. 
• Ability to multitask and thrive in a fast-paced environment.
• D2C customer service experience. 

Benefits: 

• Competitive salary with opportunities for growth and development. 
• Comprehensive training. 
• A collaborative team culture where your ideas are heard and valued.
• 25 days holiday.
• Free Parking