Customer Service Advisor - Product Support

Customer Service Advisor - Product Support - Harlow - £30,000 DOE 

Hybrid Tue - Sat 37.5 hours 

Are you a Customer Service professional who is tech-savvy and open to training and developing technical product skills?  

Play a vital role in supporting and guiding B2C customers through technical glitches, product features and general customer queries. 

Customer Service Advisor - Product Support, your primary responsibilities will include:

• Respond to technical queries.
• Friendly customer support and guidance, mostly via email. 
• Communicating with different departments to find solutions. 
• Problem-solving and troubleshooting technical issues. 
• General Customer Service queries via Zendesk. 

Requirements: To excel in this role, you'll need:

• Excellent communication skills, both verbal and written.
• Excellent Customer Service (ideally B2C) 
• Technically minded and willing to learn a new product range
• Strong problem-solving abilities and a proactive mindset.
• A passion for sport will be a big advantage. 
• Zendesk would be an advantage. 

Benefits: 

• Competitive salary with opportunities for growth and development. 
• Comprehensive training. 
• A collaborative team culture where your ideas are heard and valued.
• 25 days holiday.
• Team nights out.
• Hybrid working.