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Form of work
SalaryOur client, a leading company in the travel industry, is seeking a passionate and customer-focused individual to join their team as a Customer Service Advisor. As a key member of the Guest Services and Guest Relations teams, you will play a vital role in delivering exceptional Customer Service to our suite guests throughout their journey.
Responsibilities:
- Maintain the priority telephone line, providing excellent Customer Service to suite guests and upholding the business's culture.
- Reach out to suite guests through outbound pre-cruise telephone calls, ensuring all calls are logged and summarised.
- Contact guests 72 hours after their return, logging and summarising each call.
- Continuously identify opportunities to improve service for suite guests and implement agreed-upon enhancements.
- Assist with obtaining information for all guests, ensuring compliance.
- Demonstrate a sense of urgency in addressing guest inquiries, adapting and prioritising tasks as needed.
- Communicate effectively with other departments, onboard teams, and external partners.
- Perform any additional tasks or duties as required by the organisation.
Key Attributes:
- Proven experience in Customer Service, preferably within the travel industry.
- Excellent written and spoken English, with strong communication skills and a friendly demeanour.
- Proficient in written correspondence for guests, with strong letter writing skills.
- Discretion and an understanding of handling confidential issues.
- Familiarity with communication-based software packages.
Additional Information:
- The initial eight weeks will involve training within the Guest Services and Guest Relations Team.
- The working week is Monday - Friday, with a combination of office-based and remote work.
- Weekend work may be required and on these occasions, a day of in lieu during the week will be given.
- Office-based work will be in Purfleet, Essex.
- Work hours will be 0900hrs - 1730hrs (Mon-Fri), with weekend hours to be agreed upon in advance.
- 20 days holidays + bank holidays, pension scheme, parking on site and discounted holidays.
- You must be a car driver due to the location of the business.
If you are enthusiastic about delivering exceptional Customer Service and thrive in a fast-paced environment, our client is eager to hear from you. Join their team as a Customer Service Advisor and embark on an exciting journey of providing unforgettable experiences to suite guests.
Note: Only shortlisted candidates will be contacted. All applications will be handled with strict confidentiality.
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