AddressCustomer Relations Advisor- Lostock Lodge Care Home in Northwich, Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £39,000 (£25,000 BASIC & £14,000 Commission for an on-target performance)
Care about people as much as the numbers? Are you a switched-on salesperson with a big passion for people?
Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.
THE CUSTOMER RELATIONS ADVISOR ROLE
As Customer Relations Advisor, you will be the first point of contact for all customer enquiries and manage the sales process from showing a family around, to admitting their loved one into the home. You’ll arrange home open days and educational events, work closely with Country Court Care’s marketing and operational teams – all while developing strong relationships with local groups and GPs to promote the home.
You’ll be working with families at a challenging time, when an older loved-one is looking to move out of their own home into a care home. That’s why your ability to drive the numbers must be balanced by your empathy and passion for improving people’s lives: & families must trust you.
ABOUT YOU
We’re open to what your professional background looks like. Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates.
- Have the ability to communicate with people at all levels both face to face, and on the telephone - Be ambitious and target orientated with the ability to work on your own initiative
- Experienced in the elderly care sector
- Be accurate with an attention to detail
- Understand the local area and population demographic.
- Some field-based work will be required so a full UK driving licence and access to your own transport is required
IN RETURN
You’ll be joining a family business and you will also benefit from our generous range of benefits which include:
- A rewarding job with exciting opportunities for career progression
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
- Subject to Terms and Conditions
Click the Apply Button Now! -If the Customer Relations Advisor role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.
We are no longer accepting applications for sponsorship.
